When you sign up with us at Think Local you are required to provide your bank details. Monies will be deposited into this account. You can see the status of each Deal voucher on your dashboard

You are paid usually within 7 days of a customer using their deal voucher. Delays may arise if there is a complaint lodged.

Inorder to be paid you must record the unique voucher number in the “Redeem voucher” field located within the “Vouchers” tab on your dashboard. Failure to do this will delay the payment process.

Yes we pay you for the vouchers that have been presented and redeemed with you. You will be able to see the status of vouchers on your dashboard in “Vouchers”.

No, we do not take anything from the purchase of a Deal. The only cost is the merchant fee taken by the credit facility.

You will receive an email every time a deal is purchased. You can also go to your Dashboard. You can see the performance of your Deal in “Analytics Breakdown” and the status on vouchers in “Vouchers”.

No you don’t. We do not make any money from you selling a Deal however we would advise you to run at least the occasional Deal.

Why? When you run a Deal we will promote it through our magazines and email newsletters. When people check your Deal out online they get to see your whole business. Suddenly they become aware of various events, procedures and deals. By exposing them to your entire business they are more likely to visit your store and do business with you. Your business has become visible and on their radar.

Of course, we are doing this all the time. Give us a call (9905 6011) and we’ll talk you through ideas on what deal will be best for your business. To make things as easy as possible we help you to create a couple of deals that can be rotated through out the year.

Yes, contact us and we will do this for you. You will have to honour any Deals already sold.

We batch Deals to go live at certain times of each month. Doing this minimises administration and allows us to promote your Deal through the magazines, socials and email newsletters.

The deal live period is the duration that the deal voucher is available to be purchased.

The 56 day time frame allows us to run each deal in at least one edition of our magazines and in our email newsletters and socials.

There are two ways.

1. You can contact us and we’ll do it all for you and send you a proof to sign-off.
2. You can create a draft Deal. A draft Deal is not live to the public until it is approved by us. Once we see your draft deal we will review it ensuring that the content is written to engage and sell. Where we think that the Deal won’t work or that the T&C’s may not be sufficient we’ll get back in contact with you.

Everything starts from your dashboard. In the margin you will see tabs for Listing (your main page), Deals, Promotions and Events. To start the Deal creation process simply click on the appropriate tab and fill out the fields.

You can also edit and create content from the “Analytics Breakdown” tab. From this page and after expanding the Deals content box you will see an edit button on the right hand side of the content. Simply click this and start your edit.

To add a new piece of content there is an “Add New” icon in the top right of this page.

You are able to post content to your Business Page, as well as publish your own Events & Promotions, but a member of the Think Local team will need to proof and approve your Deals before they go live. This allows us to help you get the most out of your Deal, ensure that it meets the criteria, and bring in the most amount of traffic.

Absolutely! Once we have the Deal and details ready to go on the website, we will send you a draft copy so that you can have a look through it to see if there is anything you would like to change before it goes live.

TThere really is no limit to how many deals you want to run at once. 1-2 allows a choice for customers and ensures they’ll get seen in the re-marketing.

We do not advise running the same Deal two months running, but we do allow it under the following conditions:

1. Use a new Image
2. Change the Deal title
3. Expire the previous month’s Deal, so there are not two of the same Deals live at once.

The vouchers expire 8 weeks after the Deal goes expires. So, if the customer purchases a Deal on the first day that it’s live, they have 16 weeks to use the voucher. If they purchase the Deal on the final day (8 weeks later) they have eight weeks to use the voucher.

Yes, your Deal live period is a standard 56 days however you can put a limit to the number of Deals you want to sell. Once this limit is reached the Deal is no longer available for purchase, but you can increase that number again if you would like to.

This is the period that the Deal voucher can be redeemed. It runs for 16 weeks from the date the Deal goes live.

Our first recommendation is to offer a new appointment at a mutually agreeable time. You are building your business, shame to turn some one away.

Faling this there are situations where imposition of a cancellation fee may not be considered fair or reasonable. Businesses must comply with national unfair contract terms laws.

• These laws protect consumers against contract terms that are unfair, for example:
• because they make you liable for something that is outside your control;
• charge your credit card without giving you notice or an opportunity to dispute the charge; or
• make attempts to charge you the full cost of your appointment, irrespective of your reason for late cancellation

If there is a crisis (such as flood or bush fire) or other circumstances beyond your control which prevent you from cancelling your appointment with sufficient notice, this is known as ‘frustration of the contract’ since the contract con no longer be performed.

Think Local, however, will request evidence to support the ‘frustration of the contract’.

To maximise results we suggest the following:

1. Most sales – value between $5-$30
2. Highest value – between $99 – $120
3. Best performing discount: 50%-70% off
4. Terms: Two for One instead of ½ Price
5. Be specific: Itemise exactly what the buyer receives
6. Include detail: don’t force the user to have to click elsewhere
7. Image: use a high quality, relevant and engaging image
8. Image size: portrait shaped images will work best
9. Headline: This is the title. Keep is short and concise. A maximum of 40 characters
10. Highlights: Get me excited, lead strong and be concise. We can help.
11. Be regular: By doing a deal every month you train your loyal fans to look for your business.

These are things that Think Local will help you with – contact us and we’ll give you advise on the type of Deal, the price point that gets the best results, the wording, what’s worked and what hasn’t.

All of this is available to you when you sign up with us. We are always here to help. Call 9905 6011.

Give our Support team a call on 9905 6011 or email support@thinklocal.com.au, they will help with any questions you might have.